Patient Participation Group (PPG)

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The group are involved in decisions about the range and quality of services we provide, they are involved in decisions that lead to changes in procedure. They instigate and influence additional enhancements / alterations that may assist patients in accessing the service. 

Annually the Group assess the outcomes of the National Practice Survey. The Survey evaluates the views of our patients and the results are on display in the waiting area.

CODE OF CONDUCT:

PPG participation is not based on opinions or characteristics of individuals and shall be non-political and non-sectarian at all times, whilst respecting diversity and exemplifying its commitment to the principles contained within the equality act.

All members of the PPG make the following commitments;

1. To respect practice and patient confidentiality at all times
2. To treat each other with mutual respect and act and contribute in a manner that is in the best interests of all patients
3. To be open and flexible and to listen and support each other
4. To abide by the 7 Nolan principles of public life - selflessness, integrity, objectivity, accountability, openness, honesty and leadership.
5. Not to use PPG as a forum for personal agendas or complaints.
6. To accept that the ruling of the chair or other presiding officer is final on all matters relating to orderly conduct.
7. Otherwise to abide by principles of good meeting practice, for example, reading papers in advance, arriving on time, switching mobile phones to silent and allowing others to speak and be heard / respected