Complaints

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At Quayside, we strive to give our patients the best service possible but we understand that mistakes can happen and whilst we constantly work hard to improve all aspects of the care we  provide, we sometimes do not get it quite right. 

Complaints should be directed to our Practice Manager whom will be able to investigate and take the next steps needed. A thorough investigation and review will be undertaken. 

We do request that where possible, contact is made informally to discuss any issues or concerns. Most issues are easily resolved and do not need a formal complaint which is a very time consuming process and takes members of our team away from admin and clinical services.

Vanessa will be very happy to call you and find out about any issues you have.