Our Team, services, commitments

---

We are a traditional family GP Surgery with a modern twist. We provide the standard care every practice delivers but we also offer better and more flexible online services and help. In addition, we recruit and provide other services like First Contact Physiotherapists so our patients get faster access to care that is also local.

We are constantly innovating to make access to care easier, provide a website that helps people find other services and how to self help, and by recruiting allied healthcare professionals to give our patients better and more local care.

Mission Statement

"We will keep the patient at the heart of everything we do by providing outstanding care and support to every patient, every time".

As well as providing core medical services, we also provide;

- Chronic disease reviews

- Frailty assessments

- Phlebotomy services

- Ultrasound guided phlebotomy

- Immunisations and vaccinations

- Smears

- Joint injections

- Spirometry

- ECG

- NHS health checks

- Fast track same day treatment for urine infections

- First contact Physiotherapists

- Mental health Practitioners

- Mental health workers

- Focus care workers

- Non-NHS work (letters, reports etc)

We provide care for people in our local area but we also allow registration for people out of area to allow everyone the free choice of choosing their GP surgery. Out of area forms are required for patients living outside our practice area.

Our postcode is M35 0AD and we are based upstairs in the Keppel building which is opposite the big Tesco. There is free parking out front with disabled spaces. Inside the building is a lift if needed.

The closest tram stop is Failsworth and we are just a 5 min walk away. There are also regular buses that stop along Oldham Road.

https://tfgm.com/public-transport/tram/network-map

https://tfgm.com/public-transport/bus/routes

When inside the Keppel building, go to the first floor via stairs or lift and follow the big signs. Please check in to Quayside HUB. There is a self sign in screen in the waiting area for you to use. Once signed in, please read the instructions of which waiting are to sit in as we have 3 waiting areas.

We have facilities for people with hearing difficulties (hearing loop), have low reception access points for people in wheelchairs, and have disabled friendly toilet facilities.

Gail Mather

Dr. Mark Wilshere MBChB, MRCGP (2013), DCH, BSc (Hons)

 & 

Dr. Marc Crutchley MBChb, MRCGP (2013), MSc, BSc (Hons)

A GP partner is responsible for the practice and employs all staff to deliver services. Upon registration, you will be allocated to a GP as your named GP.  You have the right to choose this yourself or change this if you wish. However, you can see any GP or other healthcare professional for your needs. 

Dr. Mark Wilshere (m)

Dr. Marc Crutchley (m)

Dr. David Pilkington (he/him)

Dr. Faridah Hanif (f) 

Dr. Hamza Imam (m)

Dr. Ahmed Mourad (m)

David Williams - Advanced Nurse Practitioner (ANP) (m)

Ronak Arjan - Physician Associate (m)

Sumaiyah Salma - Physician Associate (f)

We provide training to a range of staff including trainee Doctors, medical students, physician associate students. 

Our current fully qualified Doctors in further training are:

Dr. Murch (GPST)

Dr.  Obike (GPST)

Dr. Ahmed (GPST)

Dr. Kerr (F2)

Dr.  Hargreaves (F2)

Physician Associate - Provides medical care like a GP and work alongside our GP's.

ANP - Qualified nurses with additional training to work alongside Doctors. They can prescribe.

Clinical Pharmacist - Shaan provides a number of roles from medication safety monitoring to medication reviews and seeing patients for chronic disease management and acute health issues.

GPST = A fully qualified Doctor with many years experience now completing GP training and in their penultimate year before flying solo.

FY2 = Qualified Doctor in their 2nd year of basic training. After this year they will enter Specialty training as either a GP or a Hospital Doctor.

Helen Dyke - Lead Nurse

Aimee Dempsey - Practice Nurse

Lesley Clare - Practice Nurse

Laura Own - Practice Nurse

Janet Cavaney - Healthcare Assistant

Rebecca Lynch - Healthcare Assistant 

Vinayak Kshirsagar - MSK practitioner

Samina Kauser - Mental Health Practitioner

Sabina Qusoor - MIND Practitioner (Mental Health)

Nicole Clements - MIND Practitioner (Mental Health)

Emma Stagg - MIND Practitioner (Mental Health)

Paul Walsh - MIND Practitioner trainee (Mental Health)

Kelly Royales - Focus Care (Non-medical Support)

Remote Pharmacy Team - providing your repeat prescription requests and making sure your are up to date on reviews and medicine safety checks.

Consent is an important part of our work at Quayside and we take it very seriously. There different types of consent that we use as below;

• voluntary – the decision to either consent or not to consent to treatment must be made by the person, and must not be influenced by pressure from medical staff, friends or family
• informed – the person must be given all of the information about what the treatment involves, including the benefits and risks, whether there are reasonable alternative treatments, and what will happen if treatment does not go ahead
• capacity – the person must be capable of giving consent, which means they understand the information given to them and can use it to make an informed decision

As part of the consent process, clinicians also consider capacity. Where patients have capacity, their treatment wishes are respected. It capacity is lacking, a lasting power of attorney can be used, otherwise clinicians may make the decision in the best interest of the patient but will always try to discuss and come to agreement with family wherever possible.

All of our team are committed to enabling our patients to be directly involved in their care and the decisions around it and their treatment. During consultations, our clinical team will help involve you in the decisions you need to make by providing you with options and suggestions to help aid your decision making so that you get the best treatment for you.

If you ever feel that you were not involved in the decision making process about your care, please contact our practice manager and we will review this for you and where necessary, arrange another consultation for you to discuss this further with the clinical of your choice.

All adults are presumed to have sufficient capacity to decide on their own medical treatment, unless there's significant evidence to suggest otherwise.

Capacity means the ability to use and understand information to make a decision, and communicate any decision made. A person lacks capacity if their mind is impaired or disturbed in some way, which means they're unable to make a decision at that time.

Examples of how a person's brain or mind may be impaired include:

• mental health conditions – such as schizophrenia or bipolar disorder
• dementia
• severe learning disabilities
• brain damage – for example, from a stroke or other brain injury
• physical or mental conditions that cause confusion, drowsiness or a loss of consciousness
• intoxication caused by drugs or alcohol misuse

Someone with such an impairment is thought to be unable to make a decision if they cannot:

• understand information about the decision
• remember that information
• use that information to make a decision
• communicate their decision by talking, using sign language or any other means

As capacity can sometimes change over time, it should be assessed at the time that consent is required.

This will usually be done by an appropriately trained and experienced healthcare professional who's either:

• recommending the treatment or investigation
• involved in carrying it out

If the healthcare professional feels you have the capacity to give your consent, your decision will be accepted and your wishes will continue to be respected, even if you lose capacity at a later stage.

If the healthcare professional feels you do not currently have the capacity to give consent and you have not made an advance decision or formally appointed anyone to make decisions for you, they'll need to carefully consider what's in your best interests before making a decision.

Safeguarding means protecting a citizen’s health, wellbeing and human rights; enabling them to live free from harm, abuse and neglect. It is an integral part of providing high-quality health care.  Safeguarding children, young people and adults is a collective responsibility.

Those most in need of protection include:

• Children and young people
• Adults at risk, such as those receiving care in their own home, people with physical, sensory and mental impairments, and those with learning disabilities.

All staff, whether they work in a hospital, a care home, in general practice, or in providing community care, and whether they are employed by a public sector, private, or not-for-profit organisation, have a responsibility to safeguard children and adults at risk of abuse or neglect in the NHS.

We are committed to providing the highest level of safeguarding. Our clinical lead is Dr. Mark Wilshere and he is supported by Carla Smith in this very important role.

We work extremely hard to continually improve our care to patients. This involves a wide range of aspects and whilst we have done a lot already, we continue to strive for more.

Access to care can be difficult beyond the GP surgery. With limited NHS resources, there can often be an absence or limited services available meaning our patients can not always get the right care at the right time in the right place,. That's why we have a number of areas that we have developed to make sure our patients get the best care they can locally.

Some of the things we have implemented include;

- In house phlebotomy services, including ultrasound guided venipuncture for patients that are difficult to get their blood samples, avoiding delays on referring to hospitals for this procedure.

- In house ECG analysis (we have a machine that integrates with our computers and these are all reported by Dr. Wilshere and the patient is informed on the result)

- Re-established in house spirometry post covid with multiple members of staff able to perform

- First contact Musculoskeletal Practitioners at the practice allowing patients to have direct access to experienced physiotherapists within a matter of days or weeks rather than waiting months.

- Focus care workers in house to help with every matter non-medical which can be a lifeline for someone really struggling

- Mental health practitioner for fast assessments and support for patients with more difficult mental health issues

- MIND practitioners for less severe mental health issues with minimal waiting times for assessment, allowing for rapid support, assessment and help.

Alongside seeing patients every week, we also monitor and undertake audits and quality improvement work to make sure the services remain safe and to the highest quality.

We also listen to our patients about what they need and always welcome feedback and take action wherever we can to help. All patients are welcome to offer their ideas or concerns to our practice manager.