Contact Us Online
Send a medical or administrative request online, request a sick / fit note, view medical records, or apply for proxy access.
Submit an online request
Use our secure NHS online form to request a routine appointment, order a repeat prescription, request a fit note, or ask an administrative question.
For a same-day (urgent) appointment, please call us on 0161 357 1600 from 8am. Do not use the online form for urgent problems.
Routine medical requests (Monday to Friday, 8am to 6:30pm)
Reviewed by a doctor or healthcare professional. Routine requests are answered within 2 working days.
Admin requests (fit notes, referrals, letters)
Submit anytime and our team will reply within 2 to 3 working days by text message or phone call.
Before you send us an online request
Please answer a few quick questions. They help you get the right care as quickly as possible, which may be faster than waiting for us to reply.
If you're worried about your health or not sure, please contact us anyway on 0161 357 1600. In an emergency call 999.
Step 1 of 5
Is it an emergency?
For example chest pain, difficulty breathing, signs of a stroke (face drooping, arm weakness, speech problems), severe bleeding, or someone is unconscious.
If yes, see the next box. If no, go to step 2.
If you're worried about your health or not sure, please contact us anyway on 0161 357 1600. In an emergency call 999.
Step 1 of 5: it's an emergency
If it is an emergency: Call 999 now. Do not use the online form.
Our online form is not checked straight away, so it is not safe to use in an emergency. Call 999 or go to your nearest A&E.
If you need help urgently but it is not life-threatening, use NHS 111 online (opens in a new tab) or call 111.
NHS advice: when to go to A&E or call 999 (opens in a new tab)
If you're worried about your health or not sure, please contact us anyway on 0161 357 1600. In an emergency call 999.
Step 2 of 5
Do any of these apply?
- sinusitis (aged 12 and over)
- sore throat (aged 5 and over)
- earache (aged 1 to 17)
- infected insect bite (aged 1 and over)
- impetigo (aged 1 and over)
- shingles (aged 18 and over)
- urinary tract infection (UTI) in a woman aged 16 to 64 who is not pregnant or breastfeeding
If yes, see the next box. If no, go to step 3.
If you're worried about your health or not sure, please contact us anyway on 0161 357 1600. In an emergency call 999.
Step 2 of 5: a pharmacy can help
If any of these apply: A pharmacist can help you with this
Through NHS Pharmacy First, a pharmacist can check your symptoms and give you advice and treatment, including prescription medicine if you need it, without a GP appointment. If you need to see a GP, the pharmacist will tell you and let us know.
Not every pharmacy offers every service, so it's best to phone the pharmacy before you go.
Find a pharmacy (opens in a new tab)
Urine infection (UTI)? Ask for an urgent GP appointment (call us on 0161 357 1600 from 8am) or get help from NHS 111 (opens in a new tab) instead if, for example, you have a very high or low temperature, feel hot or cold, or are shivering, you have pain in your lower tummy or in your back just under the ribs, or you have blood in your pee. Call 999 or go to A&E now if you are confused, drowsy, or have difficulty speaking. Source: NHS website, UTIs (opens in a new tab) and how pharmacies can help (opens in a new tab).
If you're worried about your health or not sure, please contact us anyway on 0161 357 1600. In an emergency call 999.
Step 3 of 5
Have you checked NHS 111 online to see what it advises?
NHS 111 online asks about your symptoms and tells you where to get the right help, and how quickly.
If yes, go to step 4. If no, see the next box.
If you're worried about your health or not sure, please contact us anyway on 0161 357 1600. In an emergency call 999.
Step 3 of 5: check NHS 111 online
If you have not checked NHS 111 online: Please check NHS 111 online first
It only takes a few minutes. It will tell you if you need urgent help, can look after yourself at home, or should contact us.
Check your symptoms on NHS 111 online (opens in a new tab)
If NHS 111 advises you to contact your GP, come back to this page and carry on.
If you're worried about your health or not sure, please contact us anyway on 0161 357 1600. In an emergency call 999.
Step 4 of 5
Have you checked the NHS self-care advice for your problem?
Many common problems get better with rest and medicines you can buy from a pharmacy. The NHS website explains what you can do at home and when to get help.
If yes, or self-care is not suitable for your problem, go to step 5. If no, see the next box.
If you're worried about your health or not sure, please contact us anyway on 0161 357 1600. In an emergency call 999.
Step 4 of 5: self-care advice
If you have not checked self-care advice: Look up your problem in the NHS health A to Z
Find your condition or symptom to see how to look after yourself and when you should get help.
Open the NHS health A to Z (opens in a new tab)
If you're worried about your health or not sure, please contact us anyway on 0161 357 1600. In an emergency call 999.
Step 5 of 5
Is your request about any of these?
- repeat prescriptions
- fit notes (sick notes)
- test results
- registering with the practice
- medical records
- appointments admin (for example changing or cancelling an appointment)
- opening hours
If yes, see the next box. If no, go to the last box.
If you're worried about your health or not sure, please contact us anyway on 0161 357 1600. In an emergency call 999.
Step 5 of 5: admin request
If your request is about one of these: How would you like to get help?
Choose the option that suits you.
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Have a general question?
Our chat assistant gives general information only, for example about prescriptions, fit notes, test results, registering, medical records, appointments and opening hours. It cannot take requests or give medical advice. Please do not type any personal or health details into the chat.
You can also use the Ask us a question button at the bottom of the page. The chat only works with JavaScript turned on in your browser.
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Know what you need?
Use our online form to make an admin request, for example to order a prescription or ask about a letter. We usually reply within 2 to 3 working days.
Go to the online form to make an admin request (opens in a new tab)
Need a fit note? Use our fit note check first.
If you're worried about your health or not sure, please contact us anyway on 0161 357 1600. In an emergency call 999.
All 5 steps done
Thank you. You can now send us your request
A doctor or healthcare professional will read routine medical requests (Monday to Friday, 8am to 6:30pm). We answer routine requests within 2 working days.
Continue to the online request form (opens in a new tab)
If you're worried about your health or not sure, please contact us anyway on 0161 357 1600. In an emergency call 999.
Sick / fit notes (Statement of Fitness for Work)
How to self-certify or request a fit note from a doctor if you are unwell and unable to work:
1. Off work for 7 calendar days or fewer (Self-certification)
You do not need to see a doctor or healthcare professional and do not need a fit note for the first 7 calendar days of sickness (including weekends). You can confirm your illness yourself using an employee self-certification form (SC2) or your employer's own form.
Download form SC2 & read GOV.UK sick leave guidance →2. Off work for more than 7 calendar days (New or repeat fit note)
If you have been off work for more than 7 calendar days, or need to extend an existing fit note, please submit an online admin request via our online form (or call 0161 357 1600 from 10am if you cannot use the internet).
Fit notes cannot be forward-dated, so please request yours on the day it is due. We normally process fit note requests within 2 to 3 working days and send the signed fit note to you by text message or email.
Before you request a fit note
Please answer up to 3 quick questions so we can check you need a fit note from us now.
If you're worried about your health or not sure, please contact us on 0161 357 1600. In an emergency call 999.
Question 1
Is your fit note for your employer or for the DWP?
DWP is the Department for Work and Pensions, for example for Universal Credit or Employment and Support Allowance (ESA).
Whether your fit note is for your employer or for the DWP, go to question 2.
If you're worried about your health or not sure, please contact us on 0161 357 1600. In an emergency call 999.
Question 2
Is this a new fit note or a continuation of one you already have?
If it is a continuation of a fit note you already have, go to question 3: continuing a fit note. If it is a new fit note for the DWP, go to the online form at the end. If it is a new fit note for your employer, go to question 3: new fit note.
If you're worried about your health or not sure, please contact us on 0161 357 1600. In an emergency call 999.
Question 3: continuing a fit note
When does your current fit note end?
Fit notes cannot be forward-dated, so please request your new fit note on the day your current one ends or the day before. For example, if your current fit note ends on Friday 13 November 2026, please contact us on or after Thursday 12 November 2026. If your current fit note ends today or tomorrow, or has already ended, go to the online form at the end.
If you're worried about your health or not sure, please contact us on 0161 357 1600. In an emergency call 999.
It's too early to request your new fit note
Please contact us on or after the day before your fit note ends
Fit notes cannot be forward-dated, so please request your new fit note on the day your current one ends or the day before. Please contact us on or after the day before your fit note ends.
If you're worried about your health or not sure, please contact us on 0161 357 1600. In an emergency call 999.
Question 3: new fit note for your employer
What was your first day off sick?
You can self-certify for the first 7 days of sickness, counting your first day off sick as day 1. Weekends and bank holidays count. You need a fit note from day 8. For example, if your first day off sick was Monday 2 November 2026, day 8 is Monday 9 November 2026. If you have not reached day 8 yet, please wait and contact us on or after day 8, because fit notes cannot be forward-dated. If you have reached day 8, go to the online form at the end.
If you're worried about your health or not sure, please contact us on 0161 357 1600. In an emergency call 999.
You don't need a fit note yet
Please contact us on or after day 8
You can self-certify for the first 7 days of sickness, so you don't need a fit note yet. Fit notes cannot be forward-dated. Please contact us on or after day 8.
For the first 7 days, you can confirm your illness to your employer yourself, using an employee self-certification form (SC2) or your employer's own form.
- GOV.UK: taking sick leave and form SC2 (opens in a new tab)
- NHS website: getting a fit note (opens in a new tab)
If you're worried about your health or not sure, please contact us on 0161 357 1600. In an emergency call 999.
Ready to request
If you can request your fit note now: You can now request your fit note
Fit notes cannot be forward-dated, so please request yours on the day it is due. We normally process fit note requests within 2 to 3 working days and send the signed fit note to you by text message or email.
Continue to the online form (opens in a new tab)
If you're worried about your health or not sure, please contact us on 0161 357 1600. In an emergency call 999.
Test results
We will contact you if your blood test results need any action. If you haven't heard from us, you don't need to contact the practice. You can view your results in the NHS App.
Please do not use the online form to ask for test results.
Expected turnaround times (these timeframes include the time it takes for the laboratory or hospital to send the results back to the practice and for a GP to review them):
- • Blood tests: usually 5 working days (including time for the laboratory to send the results to us and for a doctor to review them).
- • Microbiology samples (such as urine, stool, or swab samples): usually 7 days (including time for the laboratory to process and return the results to us and for us to review them; we will text you once reviewed).
- • Scans and X-rays: usually up to 3 weeks (including time for the hospital specialist to report on the scan, send the results back to us, and for a doctor to review them; we will text you once reviewed).
For confidentiality, results are only given to the patient themselves unless proxy access or written consent is in place. Blood tests are booked via the community phlebotomy service (oldhambloods.co.uk or 0161 622 6589) after a doctor or healthcare professional requests them.
Go to our dedicated Test Results page →Access to your medical records
You can view your GP health record online (including medications, allergies, immunisations, and test results) for free using the NHS App.
If you would like full historical online access or a copy of your medical record (Subject Access Request), submit an admin request via our online form or ask at reception.
Read our full Access to Medical Records guide →Proxy access (acting on someone else's behalf)
Parents, family members, and carers can apply for proxy access to book appointments, order repeat prescriptions, or view records on someone else's behalf.
To apply, request a Proxy Access Consent Form via our online form or at reception, and provide photo ID and proof of address for both the representative and the patient. Full proxy access applies for children under 11, is automatically reviewed at ages 11 to 15 (Gillick competence), and requires the young person's consent from age 16+.
Read our full Proxy Access guide →How to find your NHS number
You do not need to know your NHS number to book an appointment, register with us, or get medical care. If you need to check your 10-digit NHS number, you can find it in the NHS App, on any repeat prescription slip or hospital letter, or by using the official NHS online finder:
Find your NHS number on NHS.uk →